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First World Country, Third World Internet
This is how I referred to the Internet access in New Zealand when I began traveling three years ago. In fact, it was the first country on my first round-the-world trip, and one that set off my pattern of intermittent travel blogging.
A few years on, and New Zealand is still far behind the rest of the western world when it comes to cheap and plentiful Internet access. In fact, I often compare it to the leading reigning champion of horrible Internet: Myanmar (Burma) which we’ve also covered.
Below, we’ll dive into why the Internet access is so poor in New Zealand. We’ll go back in time to see how far they have come, see what it’s like today, and what you can expect as a traveler in the future.
Finally, we’ll cover how to get the most out of what little Internet you’ll get in New Zealand and how to find that elusive free New Zealand WiFi.
The Past (2009/2010)
Nearly three years ago, I wrote about the struggles of finding Internet access in New Zealand. Free WiFi? Only at the few municipal libraries, and even then, capped at slow speeds and overloaded by other travelers and locals.
The most common option available for a traveler at the time? Pay-per-megabyte services such as Zenbu offering 10MB for $1 NZD (~$0.80). I wrote about how I accidentally blew through $15NZD in credit when my podcasts began downloading in the background.
Hourly rates for WiFi were around the $5/hr, with cheaper rates available for longer terms (week/month). Unfortunately, to use them over the longer term, you would have to follow the hotspots the company had put up around the country.
Mobile service (3G) was too cost prohibitive to even mention.
In a word, horrible.
The Present (2013)
There have been some serious strides made in the quality of service and the options available, but still doesn’t come close to what the rest of the world has to offer.
Free WiFi in New Zealand
The best source of free WiFi is to be had at the libraries and government facilities around the country. From the Te Papa Museum in Wellington, to the smaller libraries in places such as Akaroa, this is the place to catch up on your online backups and to sync your Dropbox.
Telecom, a local telecommunications provider, has set up “Free Telecom WiFi Zones” in tourist areas around the country. Oddly enough, they’ve done this by outfitting payphones with WiFi antennas.
You’ll need a mobile phone number to sign up (any provider) for the service which then allows you to connect up to five devices and download up to 1GB / day for each. You can find these on their map, or just keep an eye out for a bunch of people surrounding the local phone booth. I found the connections fairly flaky.
The odd accommodation here and there will offer free WiFi, but this is the exception rather than the rule. In towns where one place offers free wifi, the chances are much greater that a few others will as well.
The trouble with free WiFi at the moment is that since you have to pay for internet in so many places, people tend to use all that they can while they are there. Approximately 10% (3 of roughly 30) of the places we stayed at in the past two months offered free WiFi.
Free Wifi can also be had in some cafes & restaurants, but it really depends on the city or town that you are in. Finding one that’s unsecured will be very tricky, so you’ll likely have to stay for a while with a drink or meal to see if it’s any good.
Paid WiFi in New Zealand
Services such as Global Gossip which operate in many “Backpackers” (New Zealand’s name for hostels / guesthouses) has gone from charging $5NZD / hr in 2010 to charging $5NZD (or less) per day now. Lines are often capped at about 100Kb / sec down, but Skype calls were possible without issue.
YHA New Zealand, which is a member of this network, offered free WiFi to their members this summer. I suspect that this will just become free after the trial finishes at the end of April 2013.
IAC offers wireless mostly through campgrounds such as the Holiday Parks throughout the country, and is much more competitive than it was three years ago. They also have nearly unlimited access, with the 30 day plan offering up to 5TB of transfer. Good luck getting 1% of that with the speeds you’ll be getting (we got 50Kb/sec).
And it’s all downhill from here…
If you thought that $5 a day was a push, it only gets worse.
The aforementioned Zenbu, which somehow is still in business, continues to charge a criminal $1 for 10MB. To put that in perspective, renting a movie on Google Play will cost you about $5. Downloading the 2.2GB file with Zenbu will cost you another $220.
Too rich for your taste? Watching a Youtube video will only run about $1/min. Better make that a short video of cats playing the piano.
As it is in many parts of the world, the more expensive your accommodation, the more expensive (and worse) your Internet access will be. New Zealand is no different.
Motels and hotels we stayed at were typically worse than guesthouses. One place charged $2 for 10 minutes, which makes the place that charges $18 for 6 hours seem like a bargain.
The worst offender of them all goes to HQ WiFi who charges $5 for 15MB at Milford Sound.
Mobile has made huge strides in the past few years. Telecom and Vodafone both offer prepaid plans with 500MB of data for $20/month. Heavy users can opt for a data-only SIM from Vodafone giving you 2GB for $50.
You can read our guide about buying a SIM card in New Zealand for more information.
We’ve also been using XCOM Global mobile hotspots while on our travels here in New Zealand. They roam on the Vodafone network, and allow up to 5 devices to connect to the MiFi device at once.
At $15/day for “unlimited” (actually about 400MB / two days), they are a good value for someone coming to the country for a week or two who doesn’t want to deal with the hassles of WiFi or unlocked phones.
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Making the Most Out of the Internet in New Zealand
One huge drawback with paying for WiFi, besides the obvious paying part, is that you are typically only allowed to connect one device. The easiest way to get around this is by using Connectify to share your Internet connection. Connectify is available for Windows (free) and we have the complete lowdown on how to set it up.
You can make the most out of your limited bandwidth by turning off Dropbox syncing, online backups, and automated podcast downloads. Also consider setting your computer updates to download only when you ask.
Why Is the Internet in New Zealand So Bad?
There are a few things that are keeping the internet down in New Zealand.
New Zealand is an island in the middle of nowhere.
The arteries of the internet run through undersea cables through the world’s oceans. New Zealand, being an under populated country far from the larger continents, gets most of its Internet from Australia, who gets its Internet via Asia. Essentially, New Zealand is the end of the Internet line.
Small Companies & Lack of Competition
This is the most interesting to me. A few smaller companies seem to be holding on to the fact that the internet in New Zealand is a scarce resource, and charging exorbitant rates for usage. These appear to be small companies working the local angle by setting up hotels, guesthouses and restaurants in the area with their customized routers.
These companies have been able to survive because of little competition, and hotel owners who don’t know any better. The good news is that I see this changing rapidly in the next few months, and most of these companies who are gouging customers will go out of business in the next year or two.
The wholesale price of Internet access is far lower than it was three years ago, and we’re seeing those savings being passed along to travelers slowly. These small companies who continue to gouge their customers instead of changing their business strategies will quickly disappear.
More free WiFi availability will make the other coffee shops / accommodations do likewise. We have already seen this in places such as Queenstown and Picton.
So the future is looking bright(er) for travelers to New Zealand, but for the meantime, be prepared to pay for your Internet access while keeping your patience level high and your expectations low.