Devils Pool, Zambia

Buying a SIM Card in Zambia

In Get Connected by Dima ZemskyLeave a Comment


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Zambia is mostly known for hosting one side of the majestic Victoria Falls, along with its awe (or terror)-inspiring Devil’s Pool. It has also turned itself into a champion of democracy, and is one of the safest countries in Africa.

It’s not just the stable government that attracts visitors, though. People from neighboring countries come to shop in the new Western-style shopping plazas in Lusaka, while more tourists are arriving to take advantage of the relatively-untapped safari options.

While they’re there, of course, everyone wants to stay connected. Luckily, there are plenty of options for doing so.

Companies


  • We recommend Airtel or MTN for most travelers

You’ve got four choices when it comes to cellular connectivity in Zambia: Airtel, MTN, Vodafone, and Zamtel.

Airtel and MTN have the greatest coverage, while Vodafone operates solely on 4G/LTE frequencies. Zamtel is the smallest, and being owned by the government, the most bureaucratic.

Since I was traveling as part of an overlanding tour, I couldn’t pick and choose the carrier, instead having to settle for what was available at the shopping mall we stopped at in Lusaka. It was MTN, boasting “Zambia’s widest and fastest 4G internet”.

How


MTN store Lusaka
At the official MTN store I was asked for my passport, and while one of the staff members copied down all my info onto a registration form, another one walked me through the available options.

The whole process took about ten minutes and I was able to use my credit card to pay for both SIM card and airtime credits. It’s worth noting that the 4G SIM card didn’t come in microSIM size, but they did have a SIM cutter that did the trick.



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Costs


MTN data ratesThe 4G SIM card itself was 5 kwacha (about $0.50) and I purchased 103 kwacha worth of credit vouchers to cover the cost of data bundle I wanted to use.

I had to manually add the vouchers to my account once the SIM card got activated (more on that soon).

There were quite a few different options for data plans listed on a full-page matrix. Some notable ones were:


Daily plans

  • 150MB for 15.4 kwacha ($1.50)
  • 300MB for 31 kwacha ($3)

Weekly plans

  • 150MB to 1GB for 28 to 103 kwacha ($3-$10.50)
  • 2GB for 144 kwacha ($15)
  • 5GB for 325 kwacha ($33)

Monthly plans

  • 75MB to 500MB for 21 to 103 kwacha
  • 1GB to 5GB for 134 to 415 kwacha
  • 10GB for 680 kwacha

The minor (later turned major) annoyance was that the SIM card wasn’t activated right away. The store rep advised to wait a couple of hours. She also stated that turning phone service on while the activation was happening could interfere with the process.

Whether it was that, or just a slow process on the weekend, my SIM card didn’t actually get activated until noon the next day (I purchased it just before 5pm). Once activated, you’ll receive a text message stating so. Until then, you can’t top off your balance or make any calls, but that wasn’t made very clear by MTN.

When I tried entering my credit voucher code a few hours later, it didn’t work, and I received a message stating that my SIM card was locked and asking me to call their call center. When I tried doing so, however, the call disconnected automatically.

Long story short? Just wait until you get the activation confirmation message.

Topping Up


Scratch cards with pin numbers are the standard way of topping up, and you can purchase them practically anywhere displaying the logo of your cell network carrier.

Whether it’s an initial load or a top-up later, dial *113*voucher code# and you should get a text message confirming the load. Balance check is *114#.

Once you have balance on your account, dial *335# for the menu of various bundle options, and follow the prompts. You should receive a text message confirming your purchase.

Helpfully, MTN will also send you text messages when you use 70%, 80%, and 90% of your data allowance.

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Coverage and Data Speeds


Croc valley camp Zambia
Since my SIM card took almost a day to activate, I couldn’t use it before leaving Lusaka. From there we drove along the southern border to Petauke, and then onto South Luangwa National Park via Chipata. There wasn’t much coverage along the road in these rural areas.

LTE in Chipata clocked in at 9Mbps down and 20 up during the day, while surprisingly there was decent 3G coverage at the Croc River Lodge in the park. At 8Mbps down/1.5 up, it was much faster than the camp Wi-fi.

Zambia speed tests

MTN LTE speeds in Zambia

Check out our guides to buying SIM cards in many other countries here.

About the Author

Dima Zemsky

Twitter

An avionics engineer by day, travel hacker by night, and a beach bum on days years that he manages to escape the grown-up cubicle world, Dima has perfected the art of disappearing from his job in search of adventures around the globe. With over a hundred countries and all continents visited, he is starting to share some of the stories on his Not Supposed To blog.

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